Our Commitment to Your Data

At CIPHER CRM, we understand that your business data is one of your most valuable assets. We’ve designed our data protection framework to give you complete control and security over your information, offering flexible hosting options to match your specific needs.

Hosting Options

Cloud Hosting (Our Servers)

• Enterprise-grade secure infrastructure
• Daily automated backups
• 99.9% uptime guarantee
• Automatic updates and maintenance
• 24/7 security monitoring
• Encrypted data transmission
• Geographic data redundancy
• Disaster recovery protocols
• Automatic scaling and load balancing
• Regular security audits and patches

Self-Hosted (Your Servers)

• Complete data sovereignty
• Full control over your infrastructure
• Custom backup schedules and policies
• Integration with your existing security protocols
• On-premise data storage
• Custom security configurations
• Direct database access
• Personal backup management
• Hardware control
• Custom maintenance schedules

Data Backup & Recovery

Cloud Hosting Backup Policy

• Daily automated backups
• 30-day backup retention
• Point-in-time recovery options
• Encrypted backup storage
• Multi-location backup storage
• Automated backup verification
• Quick restoration process
• Zero data loss commitment
• Regular backup testing
• Instant backup notifications

Self-Hosted Backup Support

• Backup tool integration
• Documentation for backup procedures
• Technical support for recovery
• Custom backup strategy consultation
• Emergency recovery assistance
• Backup monitoring tools
• Data migration support
• Recovery testing support
• Backup automation tools
• Disaster recovery planning

Security Measures

Data Encryption

• 256-bit AES encryption at rest
• SSL/TLS encryption in transit
• End-to-end encryption options
• Encrypted backup storage
• Secure key management

Access Control

• Role-based access control
• Multi-factor authentication
• IP whitelisting options
• Detailed access logs
• Session management
• Authentication history
• Failed login protection
• Password policy enforcement
• User activity monitoring
• Automated suspicious activity detection

Compliance & Standards

Certifications

• ISO 27001 compliant
• GDPR compliant
• HIPAA compliant
• SOC 2 Type II certified
• Regular compliance audits

Data Protection Standards

• Regular security assessments
• Vulnerability scanning
• Penetration testing
• Security patch management
• Compliance monitoring

Disaster Recovery

Response Time

• Immediate incident response
• 24/7 technical support
• Quick recovery protocols
• Regular disaster drills
• Incident documentation

Recovery Process

• Automated recovery procedures
• Data integrity verification
• System state restoration
• Service continuity planning
• Business continuity support

Support & Assistance

Technical Support

• 24/7 emergency support
• Dedicated security team
• Expert technical guidance
• Regular system updates
• Proactive monitoring

Documentation

• Comprehensive security guides
• Implementation documentation
• Best practice recommendations
• Regular security bulletins
• Training materials

Our Guarantee

We are committed to maintaining the highest standards of data protection and security. Whether you choose our cloud hosting or self-hosted solution, we provide the tools, support, and expertise needed to keep your data safe and accessible.

Contact Information

For any data protection or security concerns:

• Security Team Email: support@ciphercrm.co