Energy Business Buddy

Handle your utility business operations with smart customer management

Keep your energy business organized and customers happy with simple tracking tools. ⚡ Our practical system helps manage service requests, billing cycles, and customer communications without complex training. Designed for Indian utility companies of all sizes. 💡

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A Journey Worth Sharing

How one Energy & Utilities business found a better way to work

CIPHER Crm Reviews
Based on 192 reviews
StarStarStarStarStar
“For our power distribution company, tracking customer meter readings and payment history was a big headache. CIPHER CRM solved this completely. Now we know exactly which customers need follow-up for payments. The SMS reminder feature reduced our payment delays by 35%. System is very user-friendly! 📱”
Vidya Deshpande
Vidya Deshpande
Head of Growth, creoline
StarStarStarStarStar
“Our gas distribution company was using paper forms for customer applications. CIPHER CRM digitized everything and reduced processing time from 7 days to just 1 day. Customers are much happier with the quick service now. The document storage feature helps us keep all compliance papers organized too. Great system! 📝”
Gauri Srivastava
Gauri Srivastava
Director, bunge
StarStarStarStarStar
“Our smart meter installation company needed better coordination between sales and installation teams. CIPHER CRM bridged this gap perfectly. Now sales team can check installation schedules instantly and give customers accurate timelines. Customer complaints reduced by 60%! The integration with our inventory system works flawlessly too. 🔌”
Aniket Patel
Aniket Patel
Founder & CEO, magellan
100%
Service Without Breaks
4.4/5.0
Happy Users
94%
Repairs Done on Time
26%
Money Saved
In Good Company
Join the family of thriving Energy & Utilities businesses across India
Does This Sound Familiar?
The daily challenges of Energy & Utilities businesses that inspired our solutions
Meter readings & reports not centralized
Each team keeps data separately, no one has the full picture.
Multiple teams, zero coordination
Maintenance, sales, billing — everyone works in isolation.
Meter readings & reports not centralized
Each team keeps data separately, no one has the full picture.
Complaint handling is informal
Customer called and said “light issue” — and that’s all you have.
Compliance papers always last-minute
You hunt for forms only when audit dates are near.
Spares and parts history not maintained
No one remembers when or what was replaced.
AMC contracts not tracked
Renewals missed, clients get angry and switch providers.
Proposal delays hurt deals
Customer is ready, but your quotation took too long.
Site visits not recorded
Engineers go, inspect, but nothing is logged or shared.
From Frustration to Flow
The journey from old Energy & Utilities headaches to smooth, connected operations
The Hard Way
Lost notes, missing files, and the daily stress of manual Energy & Utilities business important work
  • 📞 Forgot which client had which service package
  • 📎 AMC and service details in different spreadsheets
  • 🧾 Paper invoices sent, client says never received
  • 🧠 Dependence on senior staff for old data
  • ⏳ Missed regular maintenance for a key client
  • 🔧 Technician visited site but didn’t update report
  • 🤯 Multiple Excel files for stock, leads, invoices
  • 📦 No real-time info on which inverter or panel is in stock
  • 📅 Forgot installation date of a solar setup
  • 📞 Sales team not aware of technical scope changes
  • 💸 Delay in payments, no proper follow-up
  • 📈 No idea which service line is most profitable
  • 📬 Tender deadlines missed due to poor tracking
  • 🧑‍🔧 Field team asks for client details again and again
  • 🧾 Estimations manually typed each time
  • 🤷‍♂️ Confusion between prepaid and postpaid clients
  • 📁 Important government compliance documents misplaced
  • 📤 Team sends outdated company brochure
  • 📞 Complaint calls missed due to poor logging
  • 🧍 Field team and office team not aligned
The Smart Way
Clear records, quick access that comes from a well-organized Energy & Utilities business
  • 📋 Each client’s plan, capacity, warranty, and scope saved
  • 🗂 AMC history, next service date, documents — all in one view
  • 📤 Invoices sent digitally with viewed/delivered status
  • 📁 All site visit reports, images, and notes stored forever
  • 🔔 Automated maintenance reminders before due date
  • 📝 Technician logs site issues with photos from mobile
  • 📊 One panel to track leads, stock, service, and billing
  • 📦 Inventory by model, brand, serial, and location saved
  • 📆 Client installation log saved with images and installer
  • 💬 Internal notes shared instantly with sales + tech team
  • 💰 Payment follow-up schedule auto-created per client
  • 📊 Reports by category: solar, genset, wiring, audits, etc.
  • 🗓 Tender tracker with submission alerts and doc uploads
  • 📲 Job card sent to technician with location and scope
  • 📃 Use ready-made estimate templates for solar, gensets, etc.
  • 🧮 Billing mode tagged in every client record
  • 📸 Upload and tag licenses, inspection reports, policies
  • 📎 Only latest media and docs are shared from the portal
  • 📞 Every call logged under the right client, with action taken
  • 🧑‍💼 Dashboard shows task progress, assigned person, remarks
Talk to a CRM Expert
Prefer to talk? Call: (+91) 9876543210
By submitting, you allow Cipher CRM to connect with you regarding your inquiry.
1
1
Share Your Business Needs
Tell us how your Energy & Utilities business works and what problems you want to solve. We listen and understand your daily challenges.
2
2
We Do The Setup Work
Give us your customer list and business details. We handle all the computer work to get your Energy & Utilities business ready in the system.
3
3
Start Using, Keep Growing
Begin with the basics that help your Energy & Utilities business right away. Add more tools as you need them, with our support at every step.
See the Magic Happen
Watch how Energy & Utilities professionals breathe easier with our intuitive system
Tools That Feel Like They Were Made Just for You
Crafted with love and insight for the unique rhythm of Energy & Utilities businesses
Quotation & Estimate Creator
Share neat quotations with system specs, installation timelines, and warranty terms — ready to send in one click.
AMC & Maintenance Schedule
Record AMC agreements with service dates and auto-reminders — never miss a renewal or routine visit.
Project Site Tracker
Maintain a list of ongoing sites — solar, electrical, or water — with project stages, installation dates, and team assigned.
Payment & Stage Billing Tracker
Track part payments like 30/50/20 stage-wise billing — link them to project progress easily.
Customer Requirement Log
Record each enquiry with required KW load, site type, budget, and technical notes — useful for sales and engineers.
Team Duty & Allocation Sheet
Track which engineer or technician is working where — view by date or by site.
Quotation & Estimate Creator
Share neat quotations with system specs, installation timelines, and warranty terms — ready to send in one click.
Complaint & Rework Register
Log service complaints like voltage drops, inverter issues, or wiring problems — assign technician and close with update.
Installation Task Board
Assign work like survey, wiring, panel fixing, or meter setup to staff — track status live.
AMC & Maintenance Schedule
Record AMC agreements with service dates and auto-reminders — never miss a renewal or routine visit.
Payment & Stage Billing Tracker
Track part payments like 30/50/20 stage-wise billing — link them to project progress easily.
Material Delivery Log
Maintain delivery notes for panels, inverters, batteries, cables — mark received items at project site.
Client Document Folder
Store site photos, drawings, approvals, work orders, and ID proofs — sorted by client and project.
Team Duty & Allocation Sheet
Track which engineer or technician is working where — view by date or by site.
Complaint & Rework Register
Log service complaints like voltage drops, inverter issues, or wiring problems — assign technician and close with update.
Service Visit Tracker
Maintain a full list of customer visits (routine or urgent) with reason, outcome, and who handled it.
Product Warranty Log
Add solar panel, inverter, battery warranty details and expiry reminders — reduce future disputes.
Lead Pipeline Manager
View all new enquiries, their status (survey, quotation, approval), and assign next steps — improve sales flow.
Vendor Purchase Record
Track purchases from OEMs or suppliers — panels, mounts, fuses — with rate, invoice, and delivery date.
Power Generation Notes
For solar or wind setups, note generation data, usage trends, and client performance logs for regular reporting.
Customer Follow-up Reminders
Set reminders to call leads, send documents, collect stage payments, or schedule service.
Daily Work Summary
Download day-wise team summary: sites visited, work done, complaints handled, items delivered.
Staff Role Access Control
Give team members only what they need — technician, site manager, admin — secure and role-based.
Project-wise Expense Ledger
Record labour, transport, tools, and material costs per project — track margins without stress.
Final Handover Checklist
Create checklists before site handover — test reports, photos, training given — all saved for future.
Power Client ⚡ Electric Meter ⚡ Solar Inquiry ⚡ AMC Status ⚡ Maintenance Call ⚡ Site Visit ⚡ Installation Update ⚡ Wiring Task ⚡ Complaint Log ⚡ Electrician Task ⚡ Energy Bill ⚡ Generator Status ⚡ Battery Stock ⚡ Repair Ticket ⚡ HVAC System ⚡ Current Load ⚡ Transformer Record ⚡ Grid Contact ⚡ Energy Audit ⚡ Panel Status ⚡ Load Check ⚡ Field Technician ⚡ Tool Kit ⚡ Stock Level ⚡ Consumer List ⚡ Schedule Visit ⚡ Equipment Note ⚡ Voltage Issue ⚡ Trip History ⚡ Smart Meter ⚡ Installation Photo ⚡ Solar Lead ⚡ Switchgear CRM ⚡ Power Support ⚡ AMC Call ⚡ Rewiring Job ⚡ Consumption Record ⚡ Safety Log ⚡ Unit Check ⚡ Monthly Report ⚡ Cable Stock ⚡ Equipment ID ⚡ Client Unit ⚡ Disconnect Alert ⚡ Fault Log ⚡ Grid Update ⚡ Site Image ⚡ Team Contact ⚡ Load Approval ⚡ Supply Cut
Voices of Success in Energy & Utilities
Hear the stories that inspire us every day from businesses like yours
StarStarStarStarStar
“Managing our customer complaints was very difficult before CIPHER CRM. Now we track all issues from reporting to resolution in one place. Response time improved by 40% and customer satisfaction increased significantly. The dashboard is simple enough that even our field staff can use it easily. Worth every rupee! 👍”
Harish Nair
Harish Nair
Chief Strategy Officer, dukepower
Quote
StarStarStarStarStar
“Our solar energy company was struggling to keep track of installation projects. CIPHER CRM organized everything – customer details, site assessment, installation schedules and after-service. Now we complete projects 30% faster! The mobile access helps our field teams update status instantly. Very satisfied with the system. 🌞”
Sanya Verma
Sanya Verma
Founder & CEO, suntech-power
Quote
StarStarStarStarStar
“For our power distribution company, tracking customer meter readings and payment history was a big headache. CIPHER CRM solved this completely. Now we know exactly which customers need follow-up for payments. The SMS reminder feature reduced our payment delays by 35%. System is very user-friendly! 📱”
Vidya Deshpande
Vidya Deshpande
Head of Growth, creoline
Quote
StarStarStarStarStar
“Our renewable energy consultancy needed better lead management. With CIPHER CRM, we never miss following up with potential clients. The email templates save us hours every week. Our conversion rate improved from 15% to 28% in just three months. The reporting feature helps us identify our best lead sources too. 📊”
Naveen Tiwari
Naveen Tiwari
Operations Lead, otrum
Quote
StarStarStarStarStar
“Managing utility maintenance schedules across multiple locations was becoming impossible. CIPHER CRM’s calendar feature organized everything perfectly. Now our teams know exactly which sites need maintenance and when. Downtime reduced by 25% since implementation. Mobile app is very helpful for field technicians! 🔧”
Suresh Joshi
Suresh Joshi
Business Analyst, azona
Quote
StarStarStarStarStar
“Our gas distribution company was using paper forms for customer applications. CIPHER CRM digitized everything and reduced processing time from 7 days to just 1 day. Customers are much happier with the quick service now. The document storage feature helps us keep all compliance papers organized too. Great system! 📝”
Gauri Srivastava
Gauri Srivastava
Director, bunge
Quote
StarStarStarStarStar
“For our hydropower company, tracking project timelines and contractor communications was very challenging. CIPHER CRM made it simple to manage everything in one place. The task assignment feature ensures nothing falls through the cracks. Project delays reduced by 45%! Support team responds quickly whenever we have questions. ⚡”
Tanay Chauhan
Tanay Chauhan
Product Manager, unibat
Quote
StarStarStarStarStar
“As a small wind energy startup competing with larger companies, we needed to be very organized. CIPHER CRM helps us look professional to clients with quick responses and detailed proposals. The analytics dashboard helps us identify which services are most profitable. Very affordable for growing companies like ours! 💨”
Navya Sharma
Navya Sharma
Founder & CEO, elektro-trend
Quote
StarStarStarStarStar
“Managing our energy efficiency audit team’s schedules and reports was becoming very complex. CIPHER CRM simplified everything with its mobile app and reporting tools. Now clients get audit reports much faster and our team coordination has improved significantly. The custom fields feature is perfect for our specialized needs! 👌”
Vihaan Dixit
Vihaan Dixit
Director, cainz
Quote
StarStarStarStarStar
“For our electricity billing company, tracking thousands of customer accounts was a nightmare before. CIPHER CRM organized everything by region and payment status. The automated reminder system has reduced payment delays by 38%. Even during peak billing periods, we manage everything smoothly now. Really worth the investment! 💡”
Shraddha Chauhan
Shraddha Chauhan
Business Analyst, deezer
Quote
StarStarStarStarStar
“Our smart meter installation company needed better coordination between sales and installation teams. CIPHER CRM bridged this gap perfectly. Now sales team can check installation schedules instantly and give customers accurate timelines. Customer complaints reduced by 60%! The integration with our inventory system works flawlessly too. 🔌”
Aniket Patel
Aniket Patel
Founder & CEO, magellan
Quote
StarStarStarStarStar
“Managing rural electrification projects across different villages was very challenging. CIPHER CRM helped us track project status, government approvals and local contacts all in one place. The mapping feature shows exactly which areas need attention. Project reporting to funding agencies has become much easier too. Very satisfied! 🏡”
Yashika Chawla
Yashika Chawla
Product Manager, reposit-power
Quote
Peace of Mind, Built Right In
Your Energy & Utilities data deserves the fortress-level protection we provide

Curious Minds Ask, We Answer

Discover how Energy & Utilities businesses are finding clarity through our solutions

Yes. Whether it’s a new connection, complaint, or installation — everything gets recorded with reminders so no one is missed. 🧾

You can add custom fields, set schedules, and record site visits — perfect for companies offering regular energy or water meter services. 🔄

You’ll have all leads in one dashboard with dates, call status, and interest levels — perfect for managing long decision cycles. ☀️

Yes, you can tag clients under AMC plans, set reminders, track payments, and even assign field staff — no confusion. 🔧

Every site installation can be added as a task. Assign engineers, track updates, upload photos, and close projects with one click. 📍

Yes, from battery suppliers to electricians — store contacts, documents, and payment records under one clean list. 📒

Yes. Documents like installation reports, photos, client approvals, or safety forms can be stored for each project — ready when needed. 🔐

Definitely. You can log each complaint with category, status, and team assignment — your staff can resolve it faster without missing anything. ⚙️

100%. You can manage multiple teams, assign dealer areas, and track their leads or service calls from your central account. 🏢

No problem. All updates and customer info are stored, so even if the person changes, your work continues smoothly. 🧑‍🔧

Yes. Timely reminders, proper service history, and clear communication build trust — customers feel more valued and cared for. 😊

Yes, your technicians or team can upload images, location tags, and even customer signatures — all from mobile. 📷

Yes. Your field team can update jobs, status, and photos on the go. Even in remote areas, data is saved and syncs later. 📡

You’ll get full team-wise data — number of leads, closures, time taken — so you know who’s working efficiently. 🧑‍💼

You can track payments, mark pending ones, and send soft reminders to clients. Even set alerts for recurring plans. 💸

If your business touches anything related to power, water, solar, electricals, or infrastructure — you already know the pressure.

⚙️ From site visits, AMC contracts, inventory tracking, team follow-ups, to customer complaints — everything must be managed with clarity, time, and trust. And one missed update? It can delay the whole chain.

Most businesses in this field don’t say “we need more clients.”
They say:
“Yaar, kaam toh hai… bas sab sambhal nahi raha.”
“Technician gaya tha… but kis client ke liye, status kya tha, kaun bataye?”

And that’s why this CRM becomes your second brain — managing every detail, follow-up, contact, and contract — without the overload.

🔌 Real use cases we help with:

  • Client calls for service? You assign a team with proper notes

  • AMC renewals due? You get notified before the date

  • Equipment installed? You store warranty info + installation photos

  • Complaints or breakdowns? Logged, tracked, resolved

  • Staff on field? You track task status, timings, and notes

This is not an office-only system.
Whether you’re working from site, car, or control room — everything is mobile-ready.

🔋 Perfect for:

  • Solar installation & maintenance companies

  • Electrical contractors and consultants

  • Power backup & UPS dealers

  • Water purifier businesses

  • AMC service providers

  • Infrastructure service teams

🎯 Key Benefits:

  • See client history in one tap

  • Track all payments — partial, full, overdue

  • Team gets clear tasks with updates

  • Store all documents — AMC, invoice, photos

  • Auto-reminders for renewals, maintenance, or call-backs

📍 No more —

  • “Kaun gaya tha client ke paas?”

  • “Payment mila ya nahi?”

  • “Warranty ka document kahaan gaya?”

All of it? Right there, when you need it.

🧑‍🔧 Staff friendly
📱 Works from mobile
📂 Keeps all your records neat
📞 Makes your service look 100x more professional

Clients feel the difference.
Your team stops guessing.
You finally breathe easy — even on busy days.

And guess what?
Companies just like yours — from tier-1 cities to small towns — are already using it and saying:
“Iske bina toh hum control mein hi nahi the.”

Whether you manage 10 clients or 500, this CRM gives you full control without the tech headache.

If you ever thought —
“Kaam toh bahut hai… bas ek system mil jaaye”
You’re in the right place.

This is not for tech people.
It’s for service people who deal with ground work, field teams, and real customers — every single day.

📞 Call us when you’re ready.
We’ll help you plug into a better way to work.

Real Business Know-How
Our team understands what Energy & Utilities companies need because we've helped hundreds of businesses like yours
A Partner You Can Count On
Thousands of business owners across India use our system every day to run their Energy & Utilities work better