Shipment Tracking Mate

Run your logistics business more smoothly with complete delivery management

Keep every shipment on track and customers informed from pickup to delivery. 🚚 Our practical system helps manage routes, track deliveries, and build relationships with regular clients. Trusted by transportation companies throughout India. πŸ“¦

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A Journey Worth Sharing

How one Logistics & Transportation business found a better way to work

CIPHER Crm Reviews
Based on 192 reviews
StarStarStarStarStar
“Managing shipment tracking and customer updates was a big headache for our logistics company. CIPHER CRM changed everything. Now we track all shipments in one place and send automatic updates to customers. Customer satisfaction improved by 35%! Even our drivers can update delivery status through the mobile app. Worth every rupee spent! 🚚”
Bharat Awasthi
Bharat Awasthi
Customer Success Manager, milan-express-transportation
StarStarStarStarStar
“Our courier company was losing customers due to delivery delays and poor tracking. After implementing CIPHER CRM, we track every package in real-time and send automatic updates to customers. Customer complaints reduced by 45%! The delivery route planning feature helps our riders optimize their routes daily. Mobile access is very useful for our field teams! […]
Mudit Bhargava
Mudit Bhargava
Product Manager, shin
StarStarStarStarStar
“For our cargo shipping business, tracking container movements and documentation was becoming very complex. CIPHER CRM simplified everything with its document management feature. Now we find any shipping document within seconds! Customs clearance coordination has become much faster too. The system rarely has any technical issues – very reliable! πŸ“¦”
Roshan Tiwari
Roshan Tiwari
Product Manager, vutek
97%
On-time Deliveries
4.9/5.0
Package Tracking
93%
Trucks Fully Used
29%
Fuel Saved
The Only CRM Designed for Indian Transport & Logistics Teams
Follow-ups, delivery updates, vendor calls β€” all in one place. From small fleets to national chains, this CRM adapts to you.
In Good Company
Join the family of thriving Logistics & Transportation businesses across India
Does This Sound Familiar?
The daily challenges of Logistics & Transportation businesses that inspired our solutions
Drivers don’t follow assigned routes
No way to confirm whether they took the right road or not.
Freight rates not recorded properly
You forget what was quoted last time and over-quote this time.
Repeated customer complaints
Same issues repeated but no record to check what went wrong.
Vendor coordination is messy
One transporter gives rate, another delivers β€” no sync.
Delay in delivery affects trust
Clients complain because there’s no proper update shared.
Consignment status unclear
You have to call 5 people to know one parcel’s location.
PODs and invoices lost
Documents from delivery agents disappear or are delayed.
Not sure where the vehicle is
Driver says one thing, customer says another β€” you’re stuck in between.
From Frustration to Flow
The journey from old Logistics & Transportation headaches to smooth, connected operations
The Hard Way
Lost notes, missing files, and the daily stress of manual Logistics & Transportation business important work
  • πŸ“¦ Don’t know where the package is right now
  • πŸ“ž Client keeps calling for status
  • 🧾 Lost paper challans and PODs
  • πŸ›£ Routes planned manually, driver takes longer way
  • βŒ› Vehicle idle due to missing approval or dispatch info
  • πŸ“‹ Staff writing trips and expenses in registers
  • 🧍 Office has no idea which driver is on duty
  • 🧠 Dispatcher remembers all consignment info mentally
  • πŸ“‰ Couldn’t track late deliveries or issues
  • 🧾 Driver misplaced delivery papers
  • 🧾 Invoices raised late due to paperwork
  • 🀯 Clients frustrated with no visibility on returns
  • πŸ“ž No clarity on who packed or dispatched order
  • 🧾 Fuel usage not tracked properly
  • πŸ“¬ Complaints not logged or responded in time
  • πŸ“¦ Warehouse staff confused during peak hours
  • 🧾 Duplicates or wrong billing due to Excel use
  • πŸ“ž Can’t track which customer gave which instruction
  • πŸ“ Important contracts saved on personal email
  • πŸ” Audit or check takes hours due to scattered files
The Smart Way
Clear records, quick access that comes from a well-organized Logistics & Transportation business
  • πŸ“ Real-time tracking updates by vehicle, route, or hub
  • πŸ“² Share live tracking link with notes and delivery ETA
  • πŸ“Έ Upload POD, invoice, and delivery notes from mobile
  • πŸ—Ί Save fixed or flexible route plans and assign with load
  • ⏱ Track trip status, approvals, and next load schedule
  • πŸ“Š Trip sheet with fuel, toll, and payment log saved digitally
  • πŸ‘· Driver roster with contact, shift, and trip status updated
  • πŸ“ Every consignment saved with pickup, delivery, and remarks
  • πŸ“ˆ Delay reports with reason and time gaps per client
  • πŸ“€ Send digital documents to driver via app or SMS
  • βœ… Auto-generate invoice after POD upload and approval
  • πŸ”„ Return log with date, reason, and location status
  • πŸ§‘β€πŸ”§ Task log shows who did packing, loading, and verification
  • β›½ Fuel entry per trip, with driver notes and expense tags
  • πŸ“₯ Every complaint gets ticket with action log and result
  • πŸ“¦ Warehouse order board with picker name and slot timing
  • πŸ’° One-click billing with party name, trip ID, GST, and dues
  • πŸ“‹ Instructions saved under consignment note, visible to driver
  • πŸ“‚ Upload all client/vendor contracts with reminders for renewal
  • 🧾 Search by LR number, trip ID, invoice, or date β€” everything shows
Talk to a CRM Expert
Prefer to talk? Call: (+91) 9876543210
By submitting, you allow Cipher CRM to connect with you regarding your inquiry.
1
1
Share Your Business Needs
Tell us how your Logistics & Transportation business works and what problems you want to solve. We listen and understand your daily challenges.
2
2
We Do The Setup Work
Give us your customer list and business details. We handle all the computer work to get your Logistics & Transportation business ready in the system.
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Start Using, Keep Growing
Begin with the basics that help your Logistics & Transportation business right away. Add more tools as you need them, with our support at every step.
See the Magic Happen
Watch how Logistics & Transportation professionals breathe easier with our intuitive system
https://ciphercrm.co/wp-content/uploads/2025/05/mockup-img.png
Tools That Feel Like They Were Made Just for You
Crafted with love and insight for the unique rhythm of Logistics & Transportation businesses
Shipment Booking Register
Log every booking from clients with pickup date, origin-destination, package type, and delivery terms β€” all in one screen.
Consignment Tracking Panel
Track movement of each shipment β€” vehicle assigned, transit updates, and delivery confirmation with POD upload.
Client-wise Freight Ledger
Maintain billing history, pending freight, credit terms, and rate per route β€” stay clear on who owes what.
Fleet & Vehicle Info Sheet
Save RC, insurance, permit, and fitness certificate details β€” linked to each vehicle with expiry alerts.
Driver & Helper Assignment Board
Assign drivers and staff to trips with duty dates, contact info, and delivery responsibility clearly marked.
Vendor & Agent Contact List
Store transporter partners, loading agents, warehouse vendors β€” along with service history and payment status.
Delivery & POD Upload System
After delivery, attach photo proof, signed PODs, or mobile screenshots β€” sorted by consignment number.
Route-Wise Rate Master
Maintain rate cards for regular clients based on route, weight slab, or delivery urgency β€” no last-minute confusion.
Task Manager for Pickup & Dispatch
Assign pickups, hub transfers, or dispatch tasks to team members β€” track real-time completion status.
Customer Complaint & Delay Log
Register shipment delays, damage claims, or feedback β€” assign to team and update client with status.
Insurance & Claim File Storage
Keep policy numbers, claim copies, FIRs, and approval letters β€” all accessible by consignment or vehicle.
Vehicle Maintenance Tracker
Record oil changes, tire replacements, breakdowns, and garage visits β€” reduce downtime and costs.
Document Expiry Alerts
Get reminders for license renewals, permit expiry, and insurance deadlines β€” for each driver and vehicle.
Partner Billing & Commission Ledger
Track payouts to local agents or franchise partners β€” with route-wise commissions and settlement status.
Daily Trip Summary Sheet
View total trips made, distance covered, delivery status, cash collected β€” ideal for dispatch head review.
Customer Booking History
View client-wise booking trends, preferred routes, volume history β€” useful for negotiations or upselling.
Package Type Templates
Save ready templates for different shipment types β€” electronics, fragile goods, FMCG, etc. β€” speeds up booking.
Reminder System for Critical Tasks
Set reminders for urgent pickups, return goods, pending documents, or high-priority clients.
Staff Role & Restricted Access
Give system access to dispatchers, billing staff, or drivers β€” only for the screens they need.
Monthly Operations & Freight Report
Generate end-of-month summary with shipment count, delivery rate, fuel cost, and net margin β€” share with owners or partners.
Fleet & Vehicle Info Sheet
Save RC, insurance, permit, and fitness certificate details β€” linked to each vehicle with expiry alerts.
Driver & Helper Assignment Board
Assign drivers and staff to trips with duty dates, contact info, and delivery responsibility clearly marked.
Vendor & Agent Contact List
Store transporter partners, loading agents, warehouse vendors β€” along with service history and payment status.
Delivery & POD Upload System
After delivery, attach photo proof, signed PODs, or mobile screenshots β€” sorted by consignment number.
Task Manager for Pickup & Dispatch
Assign pickups, hub transfers, or dispatch tasks to team members β€” track real-time completion status.
Customer Complaint & Delay Log
Register shipment delays, damage claims, or feedback β€” assign to team and update client with status.
Insurance & Claim File Storage
Keep policy numbers, claim copies, FIRs, and approval letters β€” all accessible by consignment or vehicle.
Partner Billing & Commission Ledger
Track payouts to local agents or franchise partners β€” with route-wise commissions and settlement status.
Staff Role & Restricted Access
Give system access to dispatchers, billing staff, or drivers β€” only for the screens they need.
Monthly Operations & Freight Report
Generate end-of-month summary with shipment count, delivery rate, fuel cost, and net margin β€” share with owners or partners.
Delivery Request 🚚 Pickup Schedule 🚚 Dispatch Log 🚚 Tracking Number 🚚 Warehouse Entry 🚚 Transport CRM 🚚 Load Assignment 🚚 Freight Bill 🚚 Driver Contact 🚚 Vehicle Log 🚚 POD Upload 🚚 Delivery Delay 🚚 Route Plan 🚚 Shipment Status 🚚 Cargo Weight 🚚 Parcel Scan 🚚 Trip Sheet 🚚 Loading Point 🚚 Drop Location 🚚 Fleet Record 🚚 Toll Expense 🚚 Diesel Usage 🚚 Unload Report 🚚 Package Count 🚚 Logistic Partner 🚚 Order Booking 🚚 Vendor List 🚚 Transport Invoice 🚚 GPS Note 🚚 Vehicle Type 🚚 Service Due 🚚 Driver Schedule 🚚 Logistics Reminder 🚚 Delivery Status 🚚 Stock Movement 🚚 Logistic Approval 🚚 Partner Payment 🚚 Return Log 🚚 Container Details 🚚 Route Change 🚚 Staff Log 🚚 Delivery Checklist 🚚 City Entry 🚚 Line Haul 🚚 Logistics Deal 🚚 Branch Dispatch 🚚 POD Status 🚚 Contactless Delivery 🚚 Driver Assignment 🚚 Delivery Remarks
Voices of Success in Logistics & Transportation
Hear the stories that inspire us every day from businesses like yours
StarStarStarStarStar
“Managing shipment tracking and customer updates was a big headache for our logistics company. CIPHER CRM changed everything. Now we track all shipments in one place and send automatic updates to customers. Customer satisfaction improved by 35%! Even our drivers can update delivery status through the mobile app. Worth every rupee spent! 🚚”
Bharat Awasthi
Bharat Awasthi
Customer Success Manager, milan-express-transportation
Quote
StarStarStarStarStar
“Our transportation company was struggling to coordinate between office staff and drivers. CIPHER CRM bridged this gap perfectly. Now our drivers receive delivery instructions instantly on their phones and can update delivery status in real-time. Communication errors reduced by 65%! The route optimization feature saves us a lot of fuel costs too. Very satisfied with […]
Ritu Desai
Ritu Desai
Founder & CEO, sisson-transportation
Quote
StarStarStarStarStar
“For our cargo shipping business, tracking container movements and documentation was becoming very complex. CIPHER CRM simplified everything with its document management feature. Now we find any shipping document within seconds! Customs clearance coordination has become much faster too. The system rarely has any technical issues – very reliable! πŸ“¦”
Roshan Tiwari
Roshan Tiwari
Product Manager, vutek
Quote
StarStarStarStarStar
“Managing customer inquiries and quotes for our freight forwarding business was very time-consuming. CIPHER CRM’s quoting tool reduced our response time from hours to minutes! The quote conversion rate improved from 18% to 32% in just three months. The email templates save us so much time when sending similar information to multiple clients. Great value […]
Urmi Rajput
Urmi Rajput
Business Analyst, mapinfo
Quote
StarStarStarStarStar
“Our courier company was losing customers due to delivery delays and poor tracking. After implementing CIPHER CRM, we track every package in real-time and send automatic updates to customers. Customer complaints reduced by 45%! The delivery route planning feature helps our riders optimize their routes daily. Mobile access is very useful for our field teams! […]
Mudit Bhargava
Mudit Bhargava
Product Manager, shin
Quote
StarStarStarStarStar
“For our warehousing and distribution business, managing inventory and customer orders was becoming impossible. CIPHER CRM integrated perfectly with our inventory system. Now we know exactly what’s in stock and when deliveries are scheduled. Order processing time reduced from 2 days to just 4 hours! The reporting feature helps identify which products move fastest too. […]
Bhavin Trivedi
Bhavin Trivedi
Sales Head, skynet
Quote
StarStarStarStarStar
“Our truck rental business was struggling with vehicle maintenance scheduling and customer bookings. CIPHER CRM organized everything in one system. Now we track all maintenance schedules and never miss service dates. Vehicle downtime reduced by 30%! The customer booking feature prevents double bookings too. Very user-friendly interface! πŸš›”
Lalit Vyas
Lalit Vyas
Marketing Manager, efficient-networks
Quote
StarStarStarStarStar
“As a small last-mile delivery startup competing with bigger companies, we needed to be very organized. CIPHER CRM helps us look professional to clients with reliable tracking and on-time deliveries. The SMS notification system keeps customers informed about their package status. Our business grew from 50 to 200 deliveries daily since implementation! Very affordable for […]
Bhavana Shastri
Bhavana Shastri
Marketing Manager, transcom-group
Quote
StarStarStarStarStar
“Managing international shipping documentation and compliance was very challenging for our export business. CIPHER CRM’s document templates and storage simplified everything. Finding specific shipping documents during customs checks became instant! Export processing time reduced by 40%. The compliance checklist feature ensures we never miss any required documentation. Highly recommend! 🚒”
Rudra Bhatt
Rudra Bhatt
Marketing Manager, pilot
Quote
StarStarStarStarStar
“For our cold chain logistics business, tracking temperature-sensitive shipments was critical. CIPHER CRM now integrates with our temperature monitoring systems and alerts us immediately if readings go out of range. Product spoilage reduced by 65%! The client notification system automatically updates customers about their shipment status. Very satisfied with the implementation! ❄️”
Nilesh Srivastava
Nilesh Srivastava
Chief Strategy Officer, kinze
Quote
StarStarStarStarStar
“Our passenger transport company was using paper-based booking systems before. CIPHER CRM digitized everything and improved our seat allocation efficiency significantly. Customer booking time reduced from 10 minutes to just 2 minutes! The customer database helps us send personalized offers to frequent travelers too. The system works smoothly even during peak booking periods! 🚌”
Lavanya Joshi
Lavanya Joshi
Business Analyst, corporate-express
Quote
StarStarStarStarStar
“Managing our delivery staff schedules and route planning was a daily challenge. CIPHER CRM’s scheduling feature transformed our operations. Now we assign deliveries based on driver location and optimize routes automatically. Delivery efficiency improved by 28%! The performance tracking helps us identify our best drivers for incentives too. Very practical tool for any delivery business! […]
Ritika Mehta
Ritika Mehta
Operations Lead, bizjet
Quote
Peace of Mind, Built Right In
Your Logistics & Transportation data deserves the fortress-level protection we provide

Curious Minds Ask, We Answer

Discover how Logistics & Transportation businesses are finding clarity through our solutions

Cipher CRM is a powerful customer relationship management platform designed to streamline your sales processes, improve customer engagement, and boost productivity. With customizable tools, seamless integrations, and real-time analytics, Cipher CRM empowers businesses to build stronger relationships and drive growth.

FAQ stands for Frequently Asked Questions. It is a compilation of common questions and their corresponding answers that are often asked by customers or users. Having a FAQ section on a website, after aΒ product descriptionΒ or in any customer support platform is crucial for various reasons.

Yes. You can save every shipment detail β€” from sender info to destination, price, and status β€” so nothing goes missing or untracked. πŸ“‹

Absolutely. You can assign follow-ups, set reminders, and check who responded β€” no more guessing who handled which client. πŸ”„

Yes. You can assign drivers to shipments, check route updates, and even log delivery notes β€” smooth handling for both local and long routes. 🚚

100%. You can track inventory movement, link it to orders, and generate reports on what went where β€” great for internal teams. 🏷️

Yes. Scanned delivery slips, customer signatures, or geo-tagged images can be uploaded and accessed anytime. πŸ“

Yes. Even for high-volume parcel businesses, you can manage bookings, track customer history, and keep reports ready. πŸ“¦

Yes. You can log fixed or variable charges, fuel costs, and rate cards for different routes or clients β€” helps in quoting faster. πŸ’°

You’ll have the full log ready β€” date-wise delivery, documents, and who handled it. Just share in one click. 🧾

Yes. You can tag shipment types, add instructions, and note temperature or handling needs β€” perfect for pharma or perishables. ❄️

Definitely. With real-time task updates and team alerts, your coordination becomes tighter, and delays reduce naturally. ⏱️

Yes. You can assign and reassign pickup or return tasks, and your staff can update the status on the go via mobile. πŸ“²

Yes. You can create branches, assign shipments to each, and view reports together or separately β€” full control from one dashboard. 🏒

You can still manage everything β€” vendor info, delivery history, payments, and availability tracking β€” just like internal drivers. πŸš›

Yes. You can create bills, set payment reminders, and track dues per client β€” even export payment reports monthly. πŸ’³

No worries. Shipment and customer data stays recorded. Your new staff can pick up where the last person left off. πŸ”

Logistics isn’t just about moving goods β€” it’s about moving everything on time, without confusion.
Whether you run trucks, tempos, cargo services, courier chains, or warehouse management β€” the real headache is not the delivery… it’s the follow-up, tracking, and client coordination.

And most logistics owners say it straight:
“Driver nikal gaya tha, par kis client ke liye tha yaad nahi.”
“Delivery delay hui… lekin kisne call kiya aur kya bola, maloom nahi.”
“Client ne bola 3 shipment pending hai… par system mein toh sab sent dikha raha hai.”

That’s where this CRM system becomes your dispatch room in your pocket β€” managing jobs, drivers, clients, and payments without the chaos.

πŸš› Real problems we help solve every day:

  • Track every booking with pickup and drop info

  • Assign driver and vehicle with clear task status

  • Get reminders for pending deliveries or returns

  • Note fuel, toll, or driver advance β€” keep costs in check

  • Upload POD (proof of delivery) photos and delivery notes

  • Store client records with GST, route, rate, and credit terms

Even if you’re managing 10 trucks or 100 parcels daily β€” this system keeps everything running smoothly, silently, and in real time.

🧭 For transporters and fleet owners:

  • Know where each vehicle is assigned

  • Staff updates task status from mobile

  • Clients get faster responses β€” you get better trust

🏒 For cargo agents or warehousing teams:

  • Maintain inbound/outbound logs

  • Track pending dispatch, material stock, and PODs

  • Share job cards with clients without calling 10 times

πŸ“¦ For courier services or e-com delivery tie-ups:

  • Auto-track shipments

  • Assign pickups/drops by area or route

  • Add staff responsibility and performance logs

πŸ’‘ Why transporters love it:

  • No more missed bookings

  • Paper-free POD records

  • Payment logs that actually match

  • Drivers get clear instructions

  • You spend less time searching, more time moving

πŸ“± Mobile-friendly
πŸ” Private and secure
πŸ—‚οΈ Records that never get misplaced

And best of all?
Even if your office is in one city and your vehicle is in another β€” you stay in control.

From small city fleet owners to large distribution networks β€” businesses across India say:
β€œAb har booking ka hisaab system mein rehta hai.”

If you’ve ever felt β€”
“Sab kaam chal raha hai, bas ek proper record-keeping system chahiye.”
This is the one.

πŸ“ž Let’s get on a quick call.
No setup headache, no confusion β€” just simple kaam that helps you deliver better.

Real Business Know-How
Our team understands what Logistics & Transportation companies need because we've helped hundreds of businesses like yours
A Partner You Can Count On
Thousands of business owners across India use our system every day to run their Logistics & Transportation work better