




A Journey Worth Sharing
How one Logistics & Transportation business found a better way to work



- π¦ Donβt know where the package is right now
- π Client keeps calling for status
- π§Ύ Lost paper challans and PODs
- π£ Routes planned manually, driver takes longer way
- β Vehicle idle due to missing approval or dispatch info
- π Staff writing trips and expenses in registers
- π§ Office has no idea which driver is on duty
- π§ Dispatcher remembers all consignment info mentally
- π Couldnβt track late deliveries or issues
- π§Ύ Driver misplaced delivery papers
- π§Ύ Invoices raised late due to paperwork
- π€― Clients frustrated with no visibility on returns
- π No clarity on who packed or dispatched order
- π§Ύ Fuel usage not tracked properly
- π¬ Complaints not logged or responded in time
- π¦ Warehouse staff confused during peak hours
- π§Ύ Duplicates or wrong billing due to Excel use
- π Canβt track which customer gave which instruction
- π Important contracts saved on personal email
- π Audit or check takes hours due to scattered files


- π Real-time tracking updates by vehicle, route, or hub
- π² Share live tracking link with notes and delivery ETA
- πΈ Upload POD, invoice, and delivery notes from mobile
- πΊ Save fixed or flexible route plans and assign with load
- β± Track trip status, approvals, and next load schedule
- π Trip sheet with fuel, toll, and payment log saved digitally
- π· Driver roster with contact, shift, and trip status updated
- π Every consignment saved with pickup, delivery, and remarks
- π Delay reports with reason and time gaps per client
- π€ Send digital documents to driver via app or SMS
- β Auto-generate invoice after POD upload and approval
- π Return log with date, reason, and location status
- π§βπ§ Task log shows who did packing, loading, and verification
- β½ Fuel entry per trip, with driver notes and expense tags
- π₯ Every complaint gets ticket with action log and result
- π¦ Warehouse order board with picker name and slot timing
- π° One-click billing with party name, trip ID, GST, and dues
- π Instructions saved under consignment note, visible to driver
- π Upload all client/vendor contracts with reminders for renewal
- π§Ύ Search by LR number, trip ID, invoice, or date β everything shows

Curious Minds Ask, We Answer
Cipher CRM is a powerful customer relationship management platform designed to streamline your sales processes, improve customer engagement, and boost productivity. With customizable tools, seamless integrations, and real-time analytics, Cipher CRM empowers businesses to build stronger relationships and drive growth.
FAQ stands for Frequently Asked Questions. It is a compilation of common questions and their corresponding answers that are often asked by customers or users. Having a FAQ section on a website, after aΒ product descriptionΒ or in any customer support platform is crucial for various reasons.
Yes. You can save every shipment detail β from sender info to destination, price, and status β so nothing goes missing or untracked. π
Absolutely. You can assign follow-ups, set reminders, and check who responded β no more guessing who handled which client. π
Yes. You can assign drivers to shipments, check route updates, and even log delivery notes β smooth handling for both local and long routes. π
100%. You can track inventory movement, link it to orders, and generate reports on what went where β great for internal teams. π·οΈ
Yes. Scanned delivery slips, customer signatures, or geo-tagged images can be uploaded and accessed anytime. π
Yes. Even for high-volume parcel businesses, you can manage bookings, track customer history, and keep reports ready. π¦
Yes. You can log fixed or variable charges, fuel costs, and rate cards for different routes or clients β helps in quoting faster. π°
Youβll have the full log ready β date-wise delivery, documents, and who handled it. Just share in one click. π§Ύ
Yes. You can tag shipment types, add instructions, and note temperature or handling needs β perfect for pharma or perishables. βοΈ
Definitely. With real-time task updates and team alerts, your coordination becomes tighter, and delays reduce naturally. β±οΈ
Yes. You can assign and reassign pickup or return tasks, and your staff can update the status on the go via mobile. π²
Yes. You can create branches, assign shipments to each, and view reports together or separately β full control from one dashboard. π’
You can still manage everything β vendor info, delivery history, payments, and availability tracking β just like internal drivers. π
Yes. You can create bills, set payment reminders, and track dues per client β even export payment reports monthly. π³
No worries. Shipment and customer data stays recorded. Your new staff can pick up where the last person left off. π