Privacy Policy
Introduction
Welcome to CIPHER CRM (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you:
- Visit our website (ciphercrm.co)
- Use our CRM services
- Interact with our platform
- Engage with our support team
Information We Collect
Information You Provide
- Name and contact details
- Company information
- Business email address
- Phone numbers
- Login credentials
- Payment information
- Support requests and communication
- Custom fields and data you choose to store
Automatically Collected Information
- IP address
- Browser type and version
- Device information
- Access times and dates
- Pages viewed
- Features used
- System activity
- Click patterns
- Performance data
How We Use Your Information
Essential Operations
- Providing CRM services
- Managing your account
- Processing payments
- Sending service updates
- Responding to support requests
- Maintaining service security
Service Improvement
- Analyzing usage patterns
- Enhancing features
- Optimizing performance
- Developing new functionalities
- Improving user experience
Communication
- Service notifications
- Technical updates
- Security alerts
- Newsletter (with consent)
- Product announcements
- Support responses
Data Storage and Security
Data Storage
- Industry-standard encryption
- Secure data centers
- Regular backups
- Data redundancy
- Access controls
Security Measures
- SSL/TLS encryption
- Two-factor authentication
- Regular security audits
- Intrusion detection
- Activity monitoring
- Access logging
Data Sharing and Disclosure
We Share Data With
- Service providers
- Payment processors
- Hosting providers
- Analytics services
- Support tools
We Never
- Sell your personal data
- Share data with unauthorized parties
- Use data for unrelated purposes
- Retain data longer than necessary
Your Rights and Choices
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request data deletion
- Export your data
- Restrict processing
- Withdraw consent
- Lodge complaints
Cookie Usage
We use cookies to:
- Maintain your session
- Remember preferences
- Analyze usage
- Improve security
- Enhance performance
For detailed information about cookies, please see our Cookie Policy.
Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect or maintain information from children under 13.
International Data Transfers
We may transfer data internationally. When we do, we ensure appropriate safeguards are in place through:
- Standard contractual clauses
- Data protection agreements
- Compliance with local laws
- Security measures
Changes to This Policy
We may update this policy periodically. We will notify you of any material changes by:
- Email notification
- Website notice
- In-app notification
Contact Us
For privacy-related inquiries:
- Email: support@ciphercrm.co
- Through our website contact form: https://ciphercrm.co/contact
Legal Rights
You have certain rights regarding your personal data:
- Access Rights
- Request copies of your personal data
- Know how we use your data
- Understand who has access to your data
- Control Rights
- Update or correct your personal data
- Request deletion of your data
- Export your data in a common format
- Opt-out of marketing communications
- Protection Rights
- Object to how we process your data
- Request limited use of your data
- Report privacy concerns
- Withdraw consent at any time
Data Protection Standards
We protect your data through:
- Regular security assessments
- Employee privacy training
- Secure data storage systems
- Encryption during transfer
- Access control policies
- Regular security updates
- Incident response plans
International Data Protection
If we transfer your data internationally, we ensure protection through:
- Secure data transfer methods
- Data protection agreements
- Industry-standard security measures
- Regular compliance checks
Policy Updates
When we update this policy:
- We’ll post the new version on our website
- We’ll send you an email if changes are significant
- We’ll notify you through our platform
- The “Last Updated” date will be revised
- Previous versions will be available upon request
Legal Compliance
CIPHER CRM complies with international data protection laws and standards. We maintain appropriate technical and organizational measures to ensure data security.
