Tech Business Partner

Run your IT company smoothly with tools built for digital teams

From projects to payments, manage every part of your tech business without stress. 💻 Our system fits perfectly into how IT companies in India work — helping you track tasks, teams, clients, and deliverables all in one place. Whether you’re a small startup or a growing tech firm, we’ve got you covered. 🚀

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Looking for the Right CRM? Start Here.
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Talk to a CRM Expert
Prefer to talk? Call: (+91) 99981 00017
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A Journey Worth Sharing

How one Technology & SaaS business found a better way to work

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CIPHER Crm Reviews
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4.8+
Based on 192 reviews
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“Our SDRs used to keep leads in Excel. Big mess. Now with CIPHER, everything is logged. They get automatic reminders to follow up. Lead quality tracking has become visible. Useful and simple.”
Pratik Khatri
Pratik Khatri
Director, mro-software
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“We are a small SaaS startup. CIPHER CRM helped us track trial users and onboard them smoothly. The reminders are super helpful for timely check-ins. It’s one of the few tools we use daily.”
Pallavi Bhatt
Pallavi Bhatt
Product Manager, hickorytech
StarStarStarStarStar
“Managing renewal clients was a mess. After we shifted to CIPHER CRM, our billing reminders and client follow-ups run smoother. The auto-reminder helped us save time and recover missed payments.”
Aman Bhatt
Aman Bhatt
Customer Success Manager, engadget
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89%
Return for new projects
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4.8 / 5.0
Project satisfaction rating
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94%
Delivered within timeline
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38%
Clients through referrals
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India’s Go-To CRM for Growing Tech, SaaS & IT Teams

From demo calls to ticket tracking — everything is ready out of the box. Simple, fast, and made for the Indian tech hustle.
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Talk to a CRM Expert
Prefer to talk? Call: (+91) 99981 00017
By submitting, you allow Cipher CRM to connect with you regarding your inquiry.
In Good Company
Join the family of thriving Technology & SaaS businesses across India
Does This Sound Familiar?
The daily challenges of Technology & SaaS businesses that inspired our solutions
Too many tools, zero clarity
Too many tools, zero clarity
Slack, Trello, Google Sheets, Notion — team is confused what to use.
Trial users not converted
Trial users not converted
You gave free trial but never followed up to close the sale.
Payment follow-up delays
Payment follow-up delays
Clients use the product, but you forget to remind for dues.
Developer handoffs unclear
Developer handoffs unclear
Old dev left, new one joined — but no clue where project stands.
Renewal reminders missed
Renewal reminders missed
SaaS subscription expired before you even contacted them.
Feature requests lost in chats
Feature requests lost in chats
So many ideas shared by client — but none followed up.
Bugs not logged properly
Bugs not logged properly
Customer complained — but no one created a ticket.
Client onboarding steps missed
Client onboarding steps missed
You signed the deal, but forgot welcome email or kickoff.
From Frustration to Flow
The journey from old Technology & SaaS headaches to smooth, connected operations
The Hard Way
Lost notes, missing files, and the daily stress of manual Technology & SaaS business important work
  • 🧠 Project requirements discussed on calls, then lost
  • 📅 Clients keep asking “What’s the status?”
  • 📁 Proposal sent but not found during follow-up
  • 📞 No record of internal discussions on client issues
  • 🧾 Invoice sent without project delivery clarity
  • 🔁 Team redoes the same tasks for different clients
  • 📉 Not sure which client gives the most recurring work
  • 📤 Client forgot to send assets or logos
  • ✍️ Changes discussed but not tracked
  • 🧍 Project gets stuck if key developer is on leave
  • 📎 Email threads lost — can’t find earlier feedback
  • 🧾 GST invoice made manually each time
  • 🧑‍💼 New clients not onboarded systematically
  • 🔍 Bugs reported, but can’t find who resolved them
  • 📬 Important alerts missed by the team
  • 🖥️ Team uses 4–5 tools for 1 small task
  • 💬 Team communication happens on WhatsApp — gets lost
  • 📁 Can’t trace previous versions of code/test files
  • 🧾 Monthly support work not billed properly
  • 🤝 Handover becomes messy between teams or shifts
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The Smart Way
Clear records, quick access that comes from a well-organized Technology & SaaS business
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  • 📋 Notes, goals, and features saved under each project
  • 📆 Timeline with current stage, pending items, and ETA shared
  • 📂 All shared docs stored with date, version, and tags
  • 💬 Internal comments saved with timestamp on every ticket
  • ✅ Billing linked with milestones, signed-off stages, and logs
  • 🔁 Save reusable task templates for similar service packages
  • 📊 Report by MRR, contract type, and task volume
  • 📥 Request asset link with auto-reminder until done
  • 📋 Change requests logged with “who asked, when, what” clearly
  • 👥 Task, notes, and commits visible to full team with access
  • 📁 Attach all client feedback and revisions to specific task
  • 💳 Auto-filled invoices with GST, client name, and project ID
  • 📄 Onboarding checklist saved per product or service flow
  • 🐞 Ticket history shows status, developer name, and fix summary
  • 🔔 Internal notifications with read log and reminder option
  • 🧭 One place to handle tasks, clients, files, billing, notes
  • 💻 Internal chat under client/project with logs for reference
  • 🗂 Files uploaded version-wise with notes and date
  • 📊 Hours logged auto-linked to billing with remarks
  • 📘 Full project trail with tasks, files, issues, and progress shown
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Talk to a CRM Expert
Prefer to talk? Call: (+91) 99981 00017
By submitting, you allow Cipher CRM to connect with you regarding your inquiry.
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Sales follow-ups now happen even if the founder is busy

Earlier, when I was in a meeting or in product mode, leads would go cold. Now, every enquiry is logged, assigned, and followed up with soft reminders. CRM ensures nothing drops — even when I’m not looking.

  • • Lead capture from demo form, chatbot, email
  • • Auto-follow-up queue with next date
  • • Team knows what to say, when to call
Trial users are tracked properly — not just “active” or “not”

We used to say “he signed up” and forget to check what happened next. Now we track usage stage: setup done, stuck, upgraded, or ghosted. This helps us take timely actions.

  • • Status stages inside the user profile
  • • Triggers based on inactivity
  • • Helps convert trials without pressure
Support tickets are no longer scattered across tools

Chat support was in one app, emails in another, feedback in Slack. Now it all sits under one client profile — and anyone from the team can respond with full context.

  • • Tickets linked to user history
  • • Assign to support, product, or success team
  • • Makes replies faster and more relevant
Feature requests and product feedback are actually used

Earlier, we noted requests during calls — then forgot them. Now, they’re saved per user, tagged to modules, and visible to the product team while planning sprints.

  • • Request tagging by client and feature
  • • Linked to roadmap or release version
  • • Keeps product aligned with real users
Renewals and billing reminders go out politely, on time

Users forgot to renew, and we forgot to remind. Now, reminders go out before expiry. We know who’s due, who’s renewed, and who needs a call — with less stress.

  • • Renewal cycle set per client
  • • Email + SMS reminders enabled
  • • Revenue stays predictable, not last-minute
The founder or product head doesn’t need to be in every loop

Earlier, I was in every email, every WhatsApp group, every update. Now, I just check the CRM and see what’s moving, what’s stuck, and what’s done — without slowing anyone down.

  • • Dashboards by stage, owner, product
  • • Activity logs per user or deal
  • • Gives visibility without micromanaging
User onboarding is consistent — even if team members change

When team changes, onboarding quality drops. Now, there’s a shared checklist. Whoever handles the new client, they know exactly what’s been done — and what’s left.

  • • Custom onboarding steps per plan
  • • Team sees progress and notes
  • • Reduces churn from poor handover
Investor and client reports are ready — not built in panic

When someone asks “How many active users?”, “What’s our churn?”, we don’t fumble. CRM shows ready reports — clean, updated, and printable.

  • • Key metrics auto-tracked
  • • Filters by date, plan, or product line
  • • Saves founder time and builds confidence
Product and sales teams stay aligned — without needing Slack threads

Earlier, sales said “client asked for this,” and product said “we didn’t hear that.” Now, everything from feedback to bugs to pre-sales promises is logged in CRM. No stories. Just shared truth.

  • • Notes saved inside the deal
  • • Tags like “custom request” or “bug blocker” added
  • • Cross-team trust improves automatically
We scale faster now — not by running harder, but smarter

In early days, hustle worked. Now with 50+ users, we need flow. CRM brings that. Fewer manual checks. More timely action. Quiet background structure so we can grow with grace.

  • • Central control without friction
  • • Fewer leaks in the funnel
  • • Founders spend more time on vision, less on patchwork
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Share Your Business Needs
Tell us how your Technology & SaaS business works and what problems you want to solve. We listen and understand your daily challenges.
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We Do The Setup Work
Give us your customer list and business details. We handle all the computer work to get your Technology & SaaS business ready in the system.
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Start Using, Keep Growing
Begin with the basics that help your Technology & SaaS business right away. Add more tools as you need them, with our support at every step.
See the Magic Happen
Watch how Technology & SaaS professionals breathe easier with our intuitive system
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Client Onboarding 🖥️ Demo Scheduled 🖥️ Trial User 🖥️ Feature Request 🖥️ Product Update 🖥️ Support Ticket 🖥️ Task Assignment 🖥️ Tech CRM 🖥️ UAT Notes 🖥️ Release Date 🖥️ Bug Tracker 🖥️ SLA Reminder 🖥️ Feedback Form 🖥️ API Access 🖥️ Project Kickoff 🖥️ Dev Team Log 🖥️ QA Report 🖥️ Billing Cycle 🖥️ Subscription Alert 🖥️ Change Request 🖥️ Deployment Status 🖥️ Milestone Log 🖥️ Client Notes 🖥️ Training Schedule 🖥️ Admin Panel Link 🖥️ Activity Feed 🖥️ Changelog Log 🖥️ Contract Upload 🖥️ Renewal Date 🖥️ Roadmap Item 🖥️ Downtime Alert 🖥️ Version Release 🖥️ Referral Program 🖥️ Lead Source 🖥️ New Signup 🖥️ Conversion Status 🖥️ Feature Usage 🖥️ Customer Journey 🖥️ Product Fit 🖥️ Slack Notification 🖥️ Team View 🖥️ Module Access 🖥️ Report Builder 🖥️ User Feedback 🖥️ Integration Status 🖥️ Client Success 🖥️ Admin Settings 🖥️ Dashboard Metric 🖥️ NPS Score 🖥️ Support SLA
Tools That Feel Like They Were Made Just for You
Crafted with love and insight for the unique rhythm of Technology & SaaS businesses
Client Enquiry & Demo Tracker
Client Enquiry & Demo Tracker
Log new software/demo requests with company name, use-case, team size, and follow-up dates — nothing slips through.
Product Onboarding Task Board
Product Onboarding Task Board
Assign internal tasks for setting up new clients — config, training, access, or data migration.
Feature Request Log
Feature Request Log
Maintain a clean list of customer feature asks with request date, urgency, and status — visible to product and support.
Subscription & Plan Manager
Subscription & Plan Manager
Track who’s on what plan (monthly, yearly), usage status, upgrade history, and renewal reminders.
Technical Support Ticketing
Technical Support Ticketing
Handle bugs, issues, or “not working” messages in one place — assign to devs or support and mark resolution.
Invoice & Payment Collection Record
Invoice & Payment Collection Record
Generate GST-ready software invoices and track status — with follow-up reminders for due accounts.
Project Status & Milestone Reports
Project Status & Milestone Reports
For custom development, log timelines, delivery stages, and files — share status updates with clients.
API & Integration Checklist
API & Integration Checklist
Track what’s integrated for each client — API keys, platforms used, and test logs — ready during escalations.
Internal Release Notes Register
Internal Release Notes Register
Maintain version logs, patch notes, and deployment records — helpful for client updates and internal sync.
Trial User Conversion Tracker
Trial User Conversion Tracker
Watch which free users are converting, who needs follow-up, and who dropped — assign action to team.
License & User Count Log
License & User Count Log
For seat-based pricing, track total users per client, active usage, and license expiry.
Reminder System for Renewals & Upgrades
Reminder System for Renewals & Upgrades
Set alerts for annual plan renewals, domain expiry, SSL, or client upgrade requests.
Custom Client Document Vault
Custom Client Document Vault
Upload contracts, SOWs, NDAs, and implementation docs — always available and properly tagged.
Activity Log by Client
Activity Log by Client
Track all past conversations, tickets raised, feature discussions — perfect for account managers.
Performance Reports & Usage Logs
Performance Reports & Usage Logs
Share monthly usage stats, uptime reports, or billing history — great for SaaS transparency.
Staff Access & Module Roles
Staff Access & Module Roles
Control who can see leads, invoices, or code notes — from support to devs to founders.
Partner & Reseller Ledger
Partner & Reseller Ledger
Track sales done by resellers, commissions, renewal earnings — keep B2B partner side sorted.
UAT & Go-Live Checklist
UAT & Go-Live Checklist
Maintain standard checklists for testing, approvals, domain link, go-live steps — reuse for every new client.
Feedback Notes for Product Team
Feedback Notes for Product Team
Let support and sales add client insights or pain-points — structured notes visible to product team.
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Choose Your Perfect Plan

Simple, powerful, and works exactly the same - just pick where you want your data to live.
99.9% Uptime
24/7 Support
Global Access
99.9% Uptime
24/7 Support
Global Access
99.9% Uptime
24/7 Support
Global Access
99.9% Uptime
24/7 Support
Global Access
Flexi Plan

3000 / per month

Start small, pay monthly — no long-term commitment.
Growth Plan

₹ 30,000 / per year

Best value for growing teams — save more with annual billing.
Forever Plan

₹ 150,000 / one-time

One-time payment, lifetime access — no renewals, no worries.

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Unlimited Unlimited Unlimited
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Unlimited Unlimited Unlimited
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+ Custom Roles
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+ Custom Portals

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Default alt Custom Deal Stages
+ Custom Roles
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Default alt Sales Goals

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+ Custom Templates
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+ Custom Templates
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+ Custom Templates
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Unlimited + Custom Storage

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+ Advanced Reports

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+ Custom Templates
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+ Custom Gateway
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+ Advanced Reports

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+ Custom Workflow
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+ Custom Design
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Basic Basic Advanced

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+ Custom Setup
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Basic Basic Full + Custom
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Basic Basic Full
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- - Full Ownership
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Cloud Cloud Cloud/Local/Custom
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- -

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24h 24h 4h Priority
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Email Email Email, Phone, Direct
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Basic Basic Custom & Advanced
Default alt Updates
Regular Regular Custom Schedule
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Standard Standard Priority & Custom
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Talk to a CRM Expert
Prefer to talk? Call: (+91) 99981 00017
By submitting, you allow Cipher CRM to connect with you regarding your inquiry.
Voices of Success in Technology & SaaS
Hear the stories that inspire us every day from businesses like yours
StarStarStarStarStar
“Whenever a lead signs up, it enters CIPHER CRM directly. Earlier, we used to miss many free trials. Now we set follow-ups instantly. We use it for our partner program tracking also.”
Amrita Joshi
Amrita Joshi
Product Manager, ision-internet
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“I’m not from a tech background, but I still use CIPHER easily. We track client documents, calls, and payment stages. It reduced our dependency on Excel completely.”
Kajal Verma
Kajal Verma
Head of Growth, crowdcode
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“Our product team uses CIPHER to see which client asked for what feature. Now requests are logged and shared in one place. No more confusion or miscommunication.”
Pooja Vyas
Pooja Vyas
Chief Strategy Officer, symantec
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StarStarStarStarStar
“Managing renewal clients was a mess. After we shifted to CIPHER CRM, our billing reminders and client follow-ups run smoother. The auto-reminder helped us save time and recover missed payments.”
Aman Bhatt
Aman Bhatt
Customer Success Manager, engadget
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StarStarStarStarStar
“As a marketing team, we track leads from different campaigns in CIPHER. Whether it’s ads or website forms, we know where each lead came from. Very easy to filter and export.”
Kabir Deshmukh
Kabir Deshmukh
Chief Strategy Officer, cemtec
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“Earlier we missed follow-ups with warm leads. Since using CIPHER CRM, our sales team has clear daily tasks. Closure rate is better now. The dashboard is simple and doesn’t confuse new team members.”
Alisha Soni
Alisha Soni
Founder & CEO, aztech
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“We use CIPHER mainly to manage product demo calls. Each inquiry is logged and assigned automatically. This helped reduce missed demos by almost 60%. It works without any overthinking.”
Jayant Shukla
Jayant Shukla
Marketing Manager, gva-software
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“Our support team logs every client issue in CIPHER now. Before this, we used to forget callbacks. Now every update is noted. No blame game anymore. Clients also notice faster responses.”
Jyoti Agarwal
Jyoti Agarwal
Chief Strategy Officer, centric-software
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“We are a small SaaS startup. CIPHER CRM helped us track trial users and onboard them smoothly. The reminders are super helpful for timely check-ins. It’s one of the few tools we use daily.”
Pallavi Bhatt
Pallavi Bhatt
Product Manager, hickorytech
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StarStarStarStarStar
“Our SDRs used to keep leads in Excel. Big mess. Now with CIPHER, everything is logged. They get automatic reminders to follow up. Lead quality tracking has become visible. Useful and simple.”
Pratik Khatri
Pratik Khatri
Director, mro-software
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StarStarStarStarStar
“I use CIPHER CRM to check which client is in what stage. We tag all leads by interest level. Reporting to founders has become easier. No need to ask the team again and again.”
Srishti Tiwari
Srishti Tiwari
Sales Head, futech
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“Our team runs email outreach for SaaS products. With CIPHER, tracking reply, follow-up, and deal stages became very smooth. It helped us close 3 big accounts last quarter.”
Raghav Dixit
Raghav Dixit
Customer Success Manager, dgtext
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Peace of Mind, Built Right In
Your Technology & SaaS data deserves the fortress-level protection we provide
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Curious Minds Ask, We Answer
Discover how Technology & SaaS businesses are finding clarity through our solutions

Yes. All legal files, proposals, and client notes can be uploaded and accessed only by your team — secure and organized. 🔐

You can tag them differently, assign a dedicated account manager, and even track branding or support needs per partner. 🧑‍💼

Yes. You can log tickets, assign statuses, add notes, and even integrate with other tools if needed — smooth for support-heavy teams. 📞

Yes. You can maintain internal roadmaps, assign release tasks, and track which clients are waiting for what — no more manual follow-ups. 🧭

Yes. You’ll get clear reports showing what got done, by whom, and how fast — helps in managing growing teams or external vendors. 📊

Definitely. You can log AMC details, due dates, hardware support, and client site history — all in one clean view. 🧰

All records stay intact — project status, messages, documents — the new person just picks up from there. 🔄

Yes. With fast responses, clear tracking, and regular check-ins, your clients feel supported — and they stay longer. 🤝

Yes. You can handle every new client, their onboarding tasks, and even support tickets — no scattered emails or confusion. 🧾

Definitely. You can log what each client requested, who replied, and what status it’s in — helps in planning product updates. 🛠️

Yes. You can assign bugs, feature tasks, or follow-ups to specific team members — and check progress anytime. 👨‍💻

100%. Whether you’re a solo founder or small team, it keeps your clients, tasks, and growth plans all in one system. 🚀

Yes. You can tag leads as trial users, check usage history, and set follow-ups to turn them into paying customers. 🔁

Yes. You can track subscriptions, renewal dates, invoices, and even send reminders before expiry. 💳

Absolutely. You can separate product lines, track leads or support by type, and run reports — one CRM, many services. 🧩

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Real Business Know-How
Our team understands what Technology & SaaS companies need because we've helped hundreds of businesses like yours
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A Partner You Can Count On
Thousands of business owners across India use our system every day to run their Technology & SaaS work better

In the tech world, you’re expected to move fast — but moving smart is the real game.
Whether you’re running a SaaS product, IT service company, dev agency, or startup — leads, demos, onboarding, renewals, tickets, payments, and feedbacks… they pile up real quick.

Most founders, team leads, and project managers say it straight:
“Client se call hua tha, but CRM mein entry nahi hua.”
“Support request aayi thi… but kisne reply diya yaad nahi.”
“Team kaunse task pe kaam kar raha hai, clear nahi hai.”

This CRM becomes your tech team’s silent co-founder — tracking everything from pre-sale to post-sale — while keeping the team, tasks, and clients in sync.

💻 Daily kaam where this CRM helps:

  • Log every lead from email, WhatsApp, website

  • Track demos, trial users, and deal progress

  • Assign tasks to tech, design, or support teams

  • Store contracts, proposals, feedback notes

  • Track support tickets and response deadlines

  • Remind yourself and team about follow-ups or renewals

Whether you’re solo or scaling — this brings structure without friction.

👨‍💼 For SaaS and product teams:

  • Track user lifecycle from sign-up to subscription

  • Manage team-wise task assignments

  • Auto-reminders for renewals, feedback, and reviews

  • Track payment status and invoice history

💼 For IT service companies and agencies:

  • Capture every client brief with requirements

  • Track quote sent, status, deadline, and notes

  • Store all files — SOWs, NDAs, PPTs

  • Share internal updates without WhatsApp clutter

👨‍💻 For freelance developers and consultants:

  • Save client data with project status

  • Set milestone reminders

  • Log code deployment notes, bug reports

  • Track payment stages — advance / final

✨ Why tech teams love it:

  • It doesn’t slow you down

  • No need for extra “training”

  • Everyone knows what’s happening

  • Clients feel you’re fully sorted, fully reliable

📱 Works on mobile and desktop
🔐 Secure for team and client data
🗂️ Keeps chaos away

From Ahmedabad’s startups to Bangalore’s agencies to Pune’s product teams — Indian tech players say:
“Ab project bhi manage hota hai, client bhi khush rehta hai.”

This isn’t a heavy software.
It’s a clear, flexible system that fits the way Indian tech teams actually work.

If you’ve ever felt —
“Leads aate hain, kaam chalu hota hai, but flow kabhi track nahi hota.”
This is exactly what you need — to keep the pulse without losing the peace.

📞 We’re here when you’re ready to clean up the backend and show up strong on the front.