Welcome to CIPHER CRM

By accessing or using CIPHER CRM’s services, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully.

1. Service Description

CIPHER CRM provides:

• Customer Relationship Management (CRM) software
• Cloud-based and self-hosted solutions
• Data management tools
• Customer support services
• Regular updates and maintenance

2. Account Terms

When creating a CIPHER CRM account:

• Provide accurate and complete information
• Maintain account security
• Be responsible for all account activity
• Notify us of unauthorized access
• Keep contact information updated
• Create secure passwords

3. Service Plans

Cloud-Hosted Solution

• Access to cloud infrastructure
• Daily automated backups
• Regular system updates
• Technical support
• Standard security features

Self-Hosted Solution

• Software installation on your servers
• Control over your data
• Custom configuration options
• Technical documentation
• Support for setup and maintenance

4. Payment Terms

• All fees are paid in advance
• Subscription periods as per chosen plan
• Automatic renewal unless cancelled
• 30-day notice for cancellation
• No refunds for partial months
• Price changes with 30-day notice

5. User Responsibilities

You agree to:

• Use services legally and appropriately
• Protect account credentials
• Maintain data accuracy
• Follow security best practices
• Respect usage limitations
• Comply with applicable laws

6. Prohibited Activities

You must not:

• Share account credentials
• Reverse engineer the software
• Upload malicious content
• Violate others’ rights
• Attempt unauthorized access
• Resell the service without permission

7. Data Ownership

• You own your data
• We maintain no ownership rights
• You control data access
• You manage data deletion
• You handle data exports
• You determine data usage

8. Service Availability

• 99.9% uptime target
• Scheduled maintenance windows
• Emergency maintenance when needed
• Advance notice when possible
• Service monitoring
• Status updates provided

9. Support Services

We provide:

• Technical support
• Implementation assistance
• Documentation access
• Email support
• Training resources
• Update guidance

10. Termination

We may terminate services if you:

• Violate these terms
• Fail to pay fees
• Misuse the service
• Engage in prohibited activities
• Become insolvent
• Request termination

11. Data After Termination

Upon termination:

• 30 days to export data
• Data deletion after 60 days
• Backup removal
• Account deactivation
• Access revocation
• Final billing resolution

12. Warranty and Disclaimer

• Services provided “as is”
• No implied warranties
• Best effort service delivery
• Technical support availability
• Regular maintenance and updates
• Security measure implementation

13. Limitation of Liability

Our liability is limited to:

• Direct damages only
• Monthly service fee value
• Actual proven losses
• No consequential damages
• No indirect damages
• No special damages

14. Service Modifications

We reserve the right to:

• Modify services
• Update features
• Change pricing
• Adjust terms
• Enhance security
• Improve functionality

15. Intellectual Property

• We retain all IP rights
• License to use granted
• No ownership transfer
• Protected trademarks
• Copyright protection
• Patent rights reserved

16. Confidentiality

Both parties agree to:

• Protect confidential information
• Limit information access
• Secure data storage
• Prevent unauthorized disclosure
• Report security breaches
• Return/destroy confidential data

17. Communication

We will communicate through:

• Email notifications
• In-app messages
• Support tickets
• System alerts
• Service updates
• Newsletter (optional)

18. Agreement Changes

• 30-day notice for changes
• Continued use means acceptance
• Email notification of changes
• Posted updates on website
• Change log maintained
• Right to terminate if disagreed

19. Governing Law

These terms are governed by the laws of your jurisdiction, without regard to its conflict of law provisions.

20. Contact Information

For questions about these Terms:

• Email: support@ciphercrm.co
• Website: https://ciphercrm.co/contact
• Support portal: Available through your account